Privacy Policy

1. Introduction

Welcome to Futsalindia. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our futsal and football court booking platform.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Make a booking or reservation
• Process a payment
• Contact us for support
• Subscribe to our newsletter or communications

This information may include:

• Name and contact information (email, phone number)
• Account credentials (username, password)
• Payment information (processed securely through Razorpay)
• Booking details and preferences

2.2 Automatically Collected Information

When you access our platform, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process bookings, manage reservations, and provide customer support
• Payment Processing: To facilitate secure payment transactions through our payment gateway partner (Razorpay)
• Communication: To send booking confirmations, updates, and important service notifications
• Improvement: To analyze usage patterns and improve our platform and services
• Security: To protect against fraud, unauthorized access, and other security threats
• Legal Compliance: To comply with applicable laws and regulations

4. Payment Information

All payment transactions are processed through Razorpay, our secure payment gateway partner. We do not store your complete credit card or debit card information on our servers.

Razorpay maintains PCI-DSS compliance and employs industry-standard security measures to protect your payment information. For more details, please refer to Razorpay's Privacy Policy.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers (e.g., payment processors, hosting services) who assist in operating our platform
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data (SSL/TLS)
• Secure authentication and access controls
• Regular security audits and updates
• Secure payment processing through PCI-DSS compliant partners

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a structured, machine-readable format

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device that help us remember your preferences and improve functionality.

You can control cookie settings through your browser preferences. However, disabling cookies may limit certain features of our platform.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.